With the ticket system, EGroupware offers you a flexible module for recording internal or external support cases. Convert emails into a ticket with one click or use automation functions for this. In addition, you can also use it as a service module or forum replacement.
Advantages of the ticket system
Service cases & automatic escalation processes
Communicate effectively - set priorities
Automatic delegation to responsible persons
Share information with the team
Interactivity in EGroupware
In addition, you can quickly and easily create tasks or time records linked to a ticket. You can convert emails into a ticket with one click or use automation functions for this.
Quality assurance through workflow management
Complete reporting
In Kombination mit dem integrierten Kanban-Board
New tickets can also be added automatically. For example, tickets can be added to certain boards depending on conditions and further changes (e.g. responsibilities) can be made to the ticket.
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