• Access to the EGroupware support platform for technical and administrative support.
• Fast question and error management via tickets for all applications and functions.
• Direct access to EGroupware software development or system engineers for installation and migration support. Easy appointment scheduling as needed.

Installation and migration support

• Installation support within one month after purchase of an EGroupware EPL package (from 20 ccu) is included. Of course we also offer support and consulting for small installations or larger projects on a support budget basis.
• Support for connection to ActiveDirecty or LDAP environment, integration of Samba or NAS drives, migration to EGroupware mail server including spam and virus filtering or home office support via Guacamole.
• Support services are also available for users of the CE version, but this will cost double the hourly rates for the service.

• The basic functionalities for telephony integration are also available in the CE version or can also be configured for other telephone systems. Of course, the telephone system must support this and you must define all details of the interface.
• For the Placetel telephone system there is a special configuration where you only enter your API key from Placetel and generate a token for the signature header. Conversely, for Placetel you enter the “URL of your API endpoint (webhook for incoming calls)” displayed in EGroupware and the token under Integration -> Notify-Api.
• The function in EGroupware can be found in Administration -> Applications -> EPL functions -> Configuration of the application.

With the integration, the CRM view of the contact opens automatically for incoming and outgoing telephone calls. Further integration, e.g. display of telephone lists, will follow.

• Service module / ticket system: Graphical overviews and reporting for transparency and traceability of service processes.
• Global search across all modules as a superordinate function for fast data research.
• Flexible database view generator for individually designable data views and the provision of information for interfaces.
• Samba connection: easy integration of SMB user and group folders. Secure access to your own Samba file server via EGroupware in the browser using two-factor authentication.

• Use address book policies to simplify implementation of the GDPR.
• Set rules for your individual address books. Which fields need to be filled in? Who in the company is allowed to access them? Who is allowed to see contacts’ private phone numbers?
• Practical: The rules can be printed and stored directly in the directory of processing activities (directory of procedures).

• Storage of all modified or deleted files as versions with roll-back function.
• Versioning of file and folder operations also when connected via WebDAV as a network drive on the local desktop.
• Versioning is automatically enabled on all application directories. In home directories (users and groups) versioning can be turned on or off accordingly.
• Administrative options for data cleanup of older versions or deleted data

• Ready-to-go templates for printing in forms, standard or serial letters, personalized email templates with attachments or complex reports.
• These templates can be customized via placeholders, so that all stored information from the applications can be easily reused.

Customization of lists and dialogs via eTemplates

• Mount option in the file management module for the integration of EGroupware form templates (eTemplates) for easy editing and setup of individual user dialogs. With this feature, your customizations will persist through updates and the masks can be customized.
• For example, if you prefer different fields and arrangements in the address book for customers or suppliers, this can be implemented accordingly via eTemplates. Similarly, you can create complex dialogs in the Infolog or ticket system, which can then also be displayed directly in the edit window and printed or sent by email from there.