• Access to the EGroupware support platform for technical and administrative support.
• Fast question and error management via tickets for all applications and functions.
• Direct access to EGroupware software development or system engineers for installation and migration support. Easy appointment scheduling as needed.

Installation and migration support

• Installation support within one month after purchase of an EGroupware EPL package (from 20 ccu) is included. Of course we also offer support and consulting for small installations or larger projects on a support budget basis.
• Support for connection to ActiveDirecty or LDAP environment, integration of Samba or NAS drives, migration to EGroupware mail server including spam and virus filtering or home office support via Guacamole.
• Support services are also available for users of the CE version, but this will cost double the hourly rates for the service.

In EGroupware EPL you can control processes easily and smartly with the new Kanban application. The Kanban method is suitable for sales processes, project organisation, software development or the management of other services.

The core of Kanban is visualisation and limitation of the tasks to be completed simultaneously. As soon as capacities become free, an employee “takes” a task from the pool and pulls it onto “Work in Progress”.

• The basic functionalities for telephony integration are also available in the CE version or can also be configured for other telephone systems. Of course, the telephone system must support this and you must define all details of the interface.
• For the Placetel telephone system there is a special configuration where you only enter your API key from Placetel and generate a token for the signature header. Conversely, for Placetel you enter the “URL of your API endpoint (webhook for incoming calls)” displayed in EGroupware and the token under Integration -> Notify-Api.
• The function in EGroupware can be found in Administration -> Applications -> EPL functions -> Configuration of the application.

With the integration, the CRM view of the contact opens automatically for incoming and outgoing telephone calls. Further integration, e.g. display of telephone lists, will follow.

• Create and manage any number of user groups. Management of access permissions via group membership. New users can easily be assigned to the appropriate groups and automatically have the appropriate access to calendars, address books or documents.
• The CE version contains 4 standard groups, further access rights can be managed on user level.

Documentation of all administrative actions (GDPR & Audit)

• EGroupware EPL automatically records all administrative changes and offers the possibility to save a comment and the person responsible.
• For example, it is easy to track when a user changed to the Marketing group and thus gained access to their address books, tasks or documents. Or which access rights or settings were changed when, by whom and for what reasons.
• The documentation cannot be changed and is therefore also suitable for audits without major effort.

• Service module / ticket system: Graphical overviews and reporting for transparency and traceability of service processes.
• Global search across all modules as a superordinate function for fast data research.
• Flexible database view generator for individually designable data views and the provision of information for interfaces.
• Samba connection: easy integration of SMB user and group folders. Secure access to your own Samba file server via EGroupware in the browser using two-factor authentication.

• eSync Provisioning: ActiveSync based Mobile Device Management (MDM) for managing synchronization profiles on smartphones. Synchronization via eSync is also included in the CE version, but no additional provisioning options.
• Android DAVx5: With the Managed DAVx5 Version for Android, Mobile Device Management can now also be implemented for synchronization via CalDAV/CardDAV. The synchronization protocol in general works for Android as well as desktop clients or Apple devices also in the CE version.

• Use address book policies to simplify implementation of the GDPR.
• Set rules for your individual address books. Which fields need to be filled in? Who in the company is allowed to access them? Who is allowed to see contacts’ private phone numbers?
• Practical: The rules can be printed and stored directly in the directory of processing activities (directory of procedures).

• Tasks (InfoLog) as events in the calendar in all views: InfoLogs can be displayed by type like appointments in the calendar in all views and can be moved flexibly using drag and drop.
  In the CE version, tasks can only be displayed as a separate list in the day view.
• Project Manager & Smart Gantt Chart: Drag and drop of tasks in the Gantt Chart with customization of start date, status or due dates.
• PGP encryption of Infolog entries to protect sensitive data for example access information or personal data. Infolog types can be additionally protected via group owners.

• Storage of all modified or deleted files as versions with roll-back function.
• Versioning of file and folder operations also when connected via WebDAV as a network drive on the local desktop.
• Versioning is automatically enabled on all application directories. In home directories (users and groups) versioning can be turned on or off accordingly.
• Administrative options for data cleanup of older versions or deleted data

• Readable or writable folder sharing via sharing link: dropbox-comparable distribution of data to any external user. Additional security via optional password and folder share expiration.
• Direct sharing link for integrated Collabora Online Office: collaborate with external parties on a document without extra folder sharing.
• Simply subscribe to a folder for users, groups or even external email addresses. EGroupware sends notifications as pop-up or email when files and folders are changed.

• Ready-to-go templates for printing in forms, standard or serial letters, personalized email templates with attachments or complex reports.
• These templates can be customized via placeholders, so that all stored information from the applications can be easily reused.

Customization of lists and dialogs via eTemplates

• Mount option in the file management module for the integration of EGroupware form templates (eTemplates) for easy editing and setup of individual user dialogs. With this feature, your customizations will persist through updates and the masks can be customized.
• For example, if you prefer different fields and arrangements in the address book for customers or suppliers, this can be implemented accordingly via eTemplates. Similarly, you can create complex dialogs in the Infolog or ticket system, which can then also be displayed directly in the edit window and printed or sent by email from there.