eGroupWare is a community project. All over the globe you'll find people who like to help people having problems with eGroupWare. This is part of the free software spirit.
By asking for community support, please keep in mind that you are not paying for this support. The people helping you are spending their free time to do so. Thus, you'll increase your chance of getting support by being polite and sticking to these conventions.
FIRST have a look into our existing help resources:
Read the manual and search the other articles in our Wiki !